At Elite Book Publisher, we strive to ensure customer satisfaction with our services. However, due to the nature of our work, all payments made are generally non-refundable once a project has begun. Refund requests will be reviewed on a case-by-case basis, and any approved refunds will be issued at the Company’s discretion.
At Elite Book Publisher, we are committed to delivering high-quality publishing and author support services. While we strive for excellence in every project, we understand that circumstances may arise where a refund request is necessary. This Refund Policy outlines the conditions, procedures, and limitations for requesting and receiving refunds for our services.
By purchasing any service from Elite Book Publisher, whether online, over the phone, or via written agreement, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is part of our Terms and Conditions and Privacy Policy, which also govern your relationship with us.
We offer refunds on a case-by-case basis, guided by the stage of service completion, the nature of the work performed, and the reason for cancellation. Refunds are not automatic and are subject to review and approval by Elite Book Publisher.
Our services are customized, labor-intensive, and often irreversible once initiated. Therefore, refund eligibility depends on whether tangible work has begun and how much time, effort, and resources have been invested.
We do not issue refunds simply due to a change of mind, dissatisfaction with creative direction (unless it violates our agreement), or delays caused by the client.
Refund eligibility is determined by the progress of your project at the time of cancellation. The following stages define our refund structure:
If you cancel your order before any work has begun and before any files have been assigned to a team member, you may be eligible for a full refund, minus any non-refundable processing fees (typically 2.9% + $0.30 per transaction for credit card or PayPal processing).
If your project has entered the initiation phase—including manuscript upload, project scoping, team assignment, or initial communication—you may be eligible for a partial refund.
At this stage, our team has already invested time in:
If your project is actively in progress, such as editing underway, cover design drafts created, or formatting completed, refunds are significantly limited.
Work performed up to the cancellation date will be billed, and any remaining balance may be partially refunded at our discretion.
Once we have delivered final files (e.g., edited manuscript, print-ready PDF, audiobook master, website launch), no refunds will be issued, regardless of client satisfaction.
Due to the nature of our offerings, certain services have unique refund considerations.
The following fees are non-refundable under any circumstances:
To request a refund, follow these steps:
Email info@elitebookpublisher.com with:
We may require identity verification or proof of purchase.
Our Refund Review Team will evaluate your request within 5–7 business days. Factors considered:
You will receive a written response detailing:
Approved refunds are issued to the original payment method within:
If you initiate a chargeback with your bank or credit card issuer without first contacting us, your account will be:
We reserve the right to dispute any chargeback and provide documentation of service delivery. Repeated misuse may result in legal action.
We may exercise discretion in exceptional cases, such as:
In such cases, we may offer a refund, credit, or rework at our sole discretion.
Refunds will not be issued if cancellation is due to:
We may update this Refund Policy at any time. Changes will be posted on this page, accompanied by a revised "Last Updated" date. Material changes will be communicated via email to affected clients. Continued use of our services constitutes acceptance of the revised terms and conditions of our policy.
This Refund Policy is governed by the laws of the State of [Insert State, e.g., New York]. Any dispute regarding refunds shall be resolved in accordance with our Terms and Conditions, including binding arbitration if applicable.
If you have questions about this Refund Policy or wish to submit a refund request:
We are committed to fair, transparent, and timely resolution of all refund inquiries.
Elite Book Publisher is an elite publishing company committed to the success of writers, authors, and storytellers. From book writing to publishing, marketing, and author services, we offer complete elite publishing services adapted to each phase of the process.
Head Office: 5250 Old Orchard Rd, Skokie, IL 60077
